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COVID-19 Technical Operations

Current Phase – Phase 3

Access to the Online Materials Store and Printing Services are currently OPEN

Access to Booking Point is currentlyOPEN.


Technical Support

Due to risks imposed by COVID-19, HCISS Technical operations have been modified for all support services. These changes have been administered to align with NSW health and the University’s guidelines with a focus on the safety of staff, students, and members of the community.

Please note that these disclaimers may change in accordance with The University of Newcastle and NSW health COVID-19 Guidelines.

Returning to onsite technical operations will be based upon a 3-phased approach. These will be administered to align with NSW health and University guidelines regarding returning to campus.


Current Phase:

Phase 3 – Active

  • Campus OPEN with full access to facilities. 
  • Completed inductions required  for access to facilities and resources. 
  • All technical staff onsite​ 
  • Unrestricted bookings of facilities and resources allowed​ 
  • Face–to-face support allowed – zoom, email, phone support  during operation hours (Mon – Fri 9am-5pm)​ 
  • All technical request logged through  supPORTAL 

Past Phases:

Phase 1 – Inactive

Nuspace, University House, Northumberland House, Conservatorium of Music and Building Q are CLOSED.

  • City Campus CLOSED to students
  • Technical staff Working From Home or onsite with minimal staffing (Team A/ Team B)
  • No access to facilities or resources
  • No face–to-face technical support – Only email, phone, zoom calls during operation hours (Mon – Fri 9am-5pm)
  • All technical request logged through supPORTAL

Phase 2 – Inactive

  • Campus OPEN with limited access to facilities. (UON Staff or Approved coursework only) 
  • Completed inductions required for access to facilities and resources 
  • Minimal technical staff onsite. The technical team will work on a rotating weekly roster (team A/ team B)​ 
  • Limited resource available based upon COVID-19 restrictions – Contactless pickup/ return 
  • No face–to-face technical support – Only email, phone, zoom calls during operation hours (Mon – Fri 9am-5pm) 
  • All technical request logged through  supPORTAL 

COVID-19 Control Measures 

Accessing Campus 

– Personal Protection Equipment (PPE) 

Technical Support 

Class Support (Phase 3) 

Equipment Hire 

Contactless Pickup and Return 

Cleaning and Quarantine of Equipment 

Store Hours 

Sanitisation and Hygiene packs 

Further info can be found for – Phase 2 and Phase 3 

For More Info Please Visit Our Extended COVID-19 Page

Updated on February 15, 2022

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