ISSUE: The account name and password you entered cannot be used to open this file.
SOLUTION(S):
- Double-check spelling of username (e.g. c123467)
- First time log in password is 1234
- Further log ins are a user set password
- Ensure you have completed all relevant inductions and waited up to three business days.
- Submit a Technical Ticket for assistance if the issue prevails
ISSUE: Unable to sign in. Too many users
SOLUTION(S):
- Wait up to 15 minutes and try signing in again
- Submit a Technical Ticket for assistance if the issue prevails
ISSUE: Unable to see required equipment
SOLUTION(S):
- Double-check all required inductions have been completed
- Each induction allows access to additional privilege sets of equipment – tutors can provide information for required inductions
- Try changing from Day View or Week View – some equipment is only available over certain periods
- Submit a Technical Ticket for assistance if the issue prevails
Issue Not Listed?
Please submit a Technical Ticket