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- The account name and password you entered cannot be used to open this file
- Forgotten password
- Your account has expired
- Unable to see required equipment
- Unable to sign in. Too many users
- HTTP Status 503 – Service unavailable: The worker machine is not running
ISSUE: The account name and password you entered cannot be used to open this file.
SOLUTION(S):
- Double-check spelling of username (e.g. c1234567)
- First time log in password is 1234
- Further log ins are a user set password
- Ensure you have completed all relevant inductions and waited up to three business days.
- Submit a Technical Ticket for assistance if the issue prevails
ISSUE: Forgotten Password
SOLUTION(S):
- Submit a Technical Ticket Request to have your password reset to the default 1234
ISSUE: Your account has expired
SOLUTION(S):
- Ensure you have completed the latest version of the required induction and waited up to three business days.
- You may no longer have access to the booking system if your courses do not require its usage
- If this is the case, submit a Technical Ticket Request to request access to the specialist induction
- Submit a Technical Ticket Issue for assistance if the issue prevails
ISSUE: Unable to see required equipment
SOLUTION(S):
- Double-check all required inductions have been completed
- Each induction allows access to additional privilege sets of equipment – tutors can provide information for required inductions
- Try changing from Day View or Week View – some equipment is only available over certain periods
- Submit a Technical Ticket for assistance if the issue prevails
ISSUE: Unable to sign in. Too many users
SOLUTION(S):
- Wait up to 15 minutes and try signing in again
- Submit a Technical Ticket for assistance if the issue prevails
ISSUE: HTTP Status 503 – Service unavailable: The worker machine is not running
- Please submit a Technical Ticket noting a 503 right away!
SOLUTION(S):
Issue Not Listed?
Please submit a Technical Ticket