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  3. Booking System Access Troubleshooting

Booking System Access Troubleshooting

ISSUE: The account name and password you entered cannot be used to open this file.

SOLUTION(S):

  • Double-check spelling of username (e.g. c123467)
  • First time log in password is 1234
  • Further log ins are a user set password
  • Ensure you have completed all relevant inductions and waited up to three business days.
  • Submit a Technical Ticket for assistance if the issue prevails

ISSUE: Unable to sign in. Too many users

SOLUTION(S):

  • Wait up to 15 minutes and try signing in again
  • Submit a Technical Ticket for assistance if the issue prevails

ISSUE: Unable to see required equipment

SOLUTION(S):

  • Double-check all required inductions have been completed
  • Each induction allows access to additional privilege sets of equipment – tutors can provide information for required inductions
  • Try changing from Day View or Week View – some equipment is only available over certain periods
  • Submit a Technical Ticket for assistance if the issue prevails

Issue Not Listed?
Please submit a Technical Ticket

Updated on September 23, 2021

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